You've been referred by your hearing care professional | De KNO Praktijk Nijmegen

Your hearing care professional has referred you to us. Usually no extra hearing test is needed - read what to expect from us.

De KNO Praktijk Nijmegen ENT care Throat & voice Coughing Lump in the throat Swallowing difficulties Tonsillitis Voice complaints Nose & sinuses Loss of smell Nasal congestion Nasal polyps Sinusitis Ears & hearing Ear infection Earache Earwax Hearing loss Tinnitus Focus areas Allergy Sleep & snoring The practice For referrers GPs Hearing care professionals Contact Book an appointment NL EN DE Home / Telephone consultation via your hearing care professional Via your hearing care professional Telephone consultation via your hearing care professional Your hearing care professional has registered you with us. On this page you can read how a telephone consultation (telehealth) works, what to expect and what you can prepare in advance. We have worked with several hearing care professionals for a number of years, and patients are very positive about this. Telephone consultation What is a telephone consultation? With a telephone consultation (telehealth) we discuss your complaint remotely. You do not need to come to the hospital or the practice for this. Dr. Anne-Martine de Heer , our ENT specialist, reviews the findings of your hearing care professional and discusses your complaints and the outcome with you by phone. A telephone consultation is, for example, not suitable for acute symptoms. We will discuss whether it suits you when we schedule the appointment together. How it works Your pathway with us Your hearing care professional registers you with us, with your hearing test results and findings. We call you within 2-3 working days to agree together on a time for the conversation that fits your agenda as well as possible. If a telephone consultation is not suitable for you, we will schedule a physical consultation at our practice for you straight away. At the agreed time, dr. Anne-Martine de Heer calls you to discuss your complaint. You receive advice, or, if needed, we schedule a physical consultation at the practice - always with the same ENT specialist. Where applicable, you receive, for example, a prescription for a hearing aid or additional equipment, on paper or by email. With your permission, the prescription can also be sent directly to your hearing care professional. Preparation What to have ready for a telephone consultation A quiet place where you can talk undisturbed An overview of your symptoms and since when you have had them Your medication and any earlier examinations Your questions, so we can discuss them during the conversation Follow-up And if a physical consultation is needed? Depending on the conversation and the findings of your hearing care professional, a physical consultation at our practice may be needed. We schedule it together with you and it stays with the same dedicated ENT specialist. In our own experience, a telephone consultation is sufficient for about 90% of the patients who are eligible for it. Want to know more about hearing loss and its treatment? Read more about hearing loss → Costs Costs and reimbursement Our care is fully reimbursed care, apart from your excess. We have no contracts with health insurers, but thanks to our goodwill arrangement you never pay more with us than with a contracted care provider. If you cannot stay in treatment with us after the telephone consultation, for example because you live too far away and are referred straight to a hospital, we do not send you an invoice. Costs and reimbursement → Frequently asked questions Frequently asked questions What is a telephone consultation? In a telephone consultation (telehealth), dr. Anne-Martine de Heer discusses your complaints and the findings of your hearing care professional with you by phone. You do not need to come to the hospital or the practice for this. What are the advantages of a telephone consultation? You do not have to go to the hospital or the practice for a first assessment. It is low-threshold and fast, without a long waiting time. We schedule the conversation together with you at a time that fits your agenda. You speak to the same dedicated ENT specialist, also if a physical consultation or follow-up pathway is needed. Our care is fully reimbursed care, apart from your excess. In our own experience, a telephone consultation is sufficient for about 90% of the patients who are eligible for it. Who is a telephone consultation suitable for? A telephone consultation is suitable for patients with hearing complaints who are referred to us by their hearing care professional. It is, for example, not suitable for acute symptoms. We will discuss whether it suits you when we schedule the appointment together. Do I need a referral? Yes. For an appointment you need a referral, from your GP or from your hearing care professional. It usually reaches us digitally. How soon will I be called? After receiving the referral, we call you within 2-3 working days to agree together on a time for the conversation. If you have not heard from us after a few days, email info@kno-nijmegen.nl (preferred) or call 024 781 1212 and leave a voicemail if needed. We will then get in touch as soon as possible. Who conducts the telephone consultation? Dr. Anne-Martine de Heer, our ENT specialist, calls you personally at the agreed time. Can I also have a physical consultation? Yes. If a physical consultation is needed after the conversation, we schedule it together with you at our practice, with the same ENT specialist. If a telephone consultation does not work well for you, you can also choose a physical consultation straight away. We will discuss this when we schedule the appointment with you. How does my hearing care professional receive the prescription for a hearing aid? Where applicable, you receive the prescription for a hearing aid or additional equipment from us on paper or by email. With your permission, we also send the prescription directly to your hearing care professional, via secure email. What does a telephone consultation cost? Our care is fully reimbursed care, apart from your excess. Thanks to our goodwill arrangement you never pay more with us than with a contracted care provider. If you cannot stay in treatment with us after the telephone consultation, for example because you live too far away and are referred straight to a hospital, we do not send you an invoice. More about costs and reimbursement → Questions, or want to get in touch first? You can call or email us - we are happy to help. Call 024 781 1212 Route & location De KNO Praktijk Nijmegen Personal, specialist care in Nijmegen and the surrounding area. Feedback & complaints Privacy notice Disclaimer LinkedIn © 2026 De KNO Praktijk Nijmegen · KvK 68663137 · AGB 22221372 The information on this website is general and not medical advice. If you have symptoms, please contact your GP or us.
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Home / Telephone consultation via your hearing care professional
Via your hearing care professional

Telephone consultation via your hearing care professional

Your hearing care professional has registered you with us. On this page you can read how a telephone consultation (telehealth) works, what to expect and what you can prepare in advance. We have worked with several hearing care professionals for a number of years, and patients are very positive about this.

Telephone consultation

What is a telephone consultation?

With a telephone consultation (telehealth) we discuss your complaint remotely. You do not need to come to the hospital or the practice for this. Dr. Anne-Martine de Heer, our ENT specialist, reviews the findings of your hearing care professional and discusses your complaints and the outcome with you by phone.

A telephone consultation is, for example, not suitable for acute symptoms. We will discuss whether it suits you when we schedule the appointment together.
How it works

Your pathway with us

Your hearing care professional registers you with us, with your hearing test results and findings. We call you within 2-3 working days to agree together on a time for the conversation that fits your agenda as well as possible. If a telephone consultation is not suitable for you, we will schedule a physical consultation at our practice for you straight away. At the agreed time, dr. Anne-Martine de Heer calls you to discuss your complaint. You receive advice, or, if needed, we schedule a physical consultation at the practice - always with the same ENT specialist.

Where applicable, you receive, for example, a prescription for a hearing aid or additional equipment, on paper or by email. With your permission, the prescription can also be sent directly to your hearing care professional.
Preparation

What to have ready for a telephone consultation

  • A quiet place where you can talk undisturbed
  • An overview of your symptoms and since when you have had them
  • Your medication and any earlier examinations
  • Your questions, so we can discuss them during the conversation
Follow-up

And if a physical consultation is needed?

Depending on the conversation and the findings of your hearing care professional, a physical consultation at our practice may be needed. We schedule it together with you and it stays with the same dedicated ENT specialist. In our own experience, a telephone consultation is sufficient for about 90% of the patients who are eligible for it. Want to know more about hearing loss and its treatment? Read more about hearing loss →

Costs

Costs and reimbursement

Our care is fully reimbursed care, apart from your excess. We have no contracts with health insurers, but thanks to our goodwill arrangement you never pay more with us than with a contracted care provider. If you cannot stay in treatment with us after the telephone consultation, for example because you live too far away and are referred straight to a hospital, we do not send you an invoice. Costs and reimbursement →

Frequently asked questions

Frequently asked questions

What is a telephone consultation?
In a telephone consultation (telehealth), dr. Anne-Martine de Heer discusses your complaints and the findings of your hearing care professional with you by phone. You do not need to come to the hospital or the practice for this.
What are the advantages of a telephone consultation?
You do not have to go to the hospital or the practice for a first assessment. It is low-threshold and fast, without a long waiting time. We schedule the conversation together with you at a time that fits your agenda. You speak to the same dedicated ENT specialist, also if a physical consultation or follow-up pathway is needed. Our care is fully reimbursed care, apart from your excess. In our own experience, a telephone consultation is sufficient for about 90% of the patients who are eligible for it.
Who is a telephone consultation suitable for?
A telephone consultation is suitable for patients with hearing complaints who are referred to us by their hearing care professional. It is, for example, not suitable for acute symptoms. We will discuss whether it suits you when we schedule the appointment together.
Do I need a referral?
Yes. For an appointment you need a referral, from your GP or from your hearing care professional. It usually reaches us digitally.
How soon will I be called?
After receiving the referral, we call you within 2-3 working days to agree together on a time for the conversation. If you have not heard from us after a few days, email info@kno-nijmegen.nl (preferred) or call 024 781 1212 and leave a voicemail if needed. We will then get in touch as soon as possible.
Who conducts the telephone consultation?
Dr. Anne-Martine de Heer, our ENT specialist, calls you personally at the agreed time.
Can I also have a physical consultation?
Yes. If a physical consultation is needed after the conversation, we schedule it together with you at our practice, with the same ENT specialist.
If a telephone consultation does not work well for you, you can also choose a physical consultation straight away. We will discuss this when we schedule the appointment with you.
How does my hearing care professional receive the prescription for a hearing aid?
Where applicable, you receive the prescription for a hearing aid or additional equipment from us on paper or by email. With your permission, we also send the prescription directly to your hearing care professional, via secure email.
What does a telephone consultation cost?
Our care is fully reimbursed care, apart from your excess. Thanks to our goodwill arrangement you never pay more with us than with a contracted care provider. If you cannot stay in treatment with us after the telephone consultation, for example because you live too far away and are referred straight to a hospital, we do not send you an invoice. More about costs and reimbursement →

Questions, or want to get in touch first?

You can call or email us - we are happy to help.

Call 024 781 1212 Route & location